Terms of Service

PlayOps is software that helps indoor children’s play centres run admissions, timers, packs, memberships, parties, offers and billing. It is provided by Synopse Technologies (“we”, “us”). “You” means the play centre business that holds a PlayOps account. These terms apply to every PlayOps plan, including the free trial.

Your proforma or invoice names the Synopse Technologies business that bills you, with its address and, where it is registered for GST, its GSTIN.

You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorised access.

The information you enter about your customers, families and children belongs to you. Under the Digital Personal Data Protection Act, 2023, you are the Data Fiduciary and we are your Data Processor: we use the information only to run PlayOps for you, as our privacy policy explains.

• You collect a parent’s consent before recording a child’s details, and you approve the consent and waiver wording your families see.
• You keep your records accurate.
• You can export your data as spreadsheet files at any time.
• We keep the information secure. If a breach affects it, we tell you without undue delay.

You agree to use PlayOps only for lawful purposes connected to running your centre, and not to misuse it — including attempting to access another centre’s data, probing or interfering with the platform, or uploading unlawful content.

PlayOps is delivered entirely online — there is nothing to ship. Once a plan starts, your centre is reachable at its own web address and access begins immediately; there is no waiting period and no physical delivery.

• Plans are billed in advance: monthly, every 3 months, or yearly. Your proforma or payment request shows your price and your billing period.
• Prices are in Indian rupees for centres in India. Centres outside India are billed in the currency shown on their plan.
• Where GST applies, it is added to the price at the rate set by law (18% today) and shown on your invoice.
• When your payment is received, we issue an invoice — a GST tax invoice when the business billing you is registered for GST. It is also your receipt.
• If your proforma fixes your price until a date, it does not change before then. Otherwise, and after that date, we tell you in writing at least 30 days before a new price applies to your centre.

At the end of each billing period, your plan renews for the same period. Before each renewal we send you a new proforma or payment request, and the plan continues when it is paid.

You can stop at any time before the next period starts, by telling us in writing or by not paying the next renewal. There is no notice period and no cancellation fee. Our refunds and cancellation policy sets out what happens to a period you have already paid for: monthly and 3-month periods are not refunded, and yearly plans are refunded on whole unused months.

If a renewal is not paid by the end of your current period, PlayOps keeps running for 7 days and we send you a written reminder. From the 8th day we may pause your account. Nothing is deleted while it is paused, and it resumes when the payment is received.

We may end your plan:

• at the end of any billing period, with 30 days of written notice; or
• at once, if PlayOps is used unlawfully or in a way that harms others or the service, or for a serious breach of these terms that is not put right within 7 days of our written notice.

For 30 days after your plan ends, you can export your data or ask us to send it to you. After that we delete it or make it anonymous, as our privacy policy describes, except records the law requires us to keep, such as invoices.

You decide the offers your centre runs in PlayOps. Once a campaign is live, its terms cannot be changed, because families take part on those terms. You can pause it or end it early, and rewards families have already earned stay valid until they expire.

PlayOps, including anything we build for your centre, belongs to us. You may use it while your plan is active. Your name, logo, photos and content stay yours, and you allow us to show them on your PlayOps pages and on the pages your families use.

Support is on WhatsApp at +91 88481 00484 and by email at support@playops.in, Monday to Saturday, 9am – 7pm IST.

We work to keep PlayOps available and reliable, but the service is provided on an “as is” basis without warranties. We do planned maintenance outside your opening hours where we can, and we cannot promise the service will never be interrupted.

To the extent permitted by law, neither side is liable to the other for indirect or consequential losses, or for loss of profit, arising from the service. Our total aggregate liability for all claims arising in any twelve-month period is limited to the subscription fees you paid to PlayOps in the three months preceding the event giving rise to the claim.

Each side keeps the other’s business information confidential, except where the law requires it to be shared. This continues after a plan ends.

If you have a signed agreement with us, or a proforma that sets out your plan, and it differs from these terms, the agreement or proforma applies.

Notices under these terms may be sent by email or WhatsApp: to us at team@playops.in or +91 88481 00484, and to you at the email address and mobile number on your account.

These terms are governed by and construed in accordance with the laws of India. The courts at Kannur, Kerala shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the service.

We may update these terms as the service evolves. Material changes will be communicated to the play centres using PlayOps.

Questions about these terms can be sent to support@playops.in. PlayOps is operated by Synopse Technologies, 10/410, Onakkunnu, Karivellur, Kannur, Kerala 670521, India — full details on our contact page.