What does setup actually involve?
A few questions about your prices — one kid, one hour, weekends, parties — about 3 minutes on your phone, and your floor is live at yourbrand.playops.in with your prices loaded. A real person WhatsApps you the same day to set up the rest. Prefer a human from the start? Take the 15-minute WhatsApp walkthrough instead.
What happens when the free month ends?
Nothing is deleted and nothing is charged automatically. We ask you to pick a plan — Starter, Growth or Pro. While you decide, the floor keeps working on a reduced set, because we are not going to switch your counter off in the middle of a Saturday. Choosing is one WhatsApp message and we set it up the same day.
Do we keep our hardware?
Yes. PlayOps runs in Chrome on whatever tablet, phone, or PC you have at the counter. The wristbands stay the same. Printers, payment QR — all unchanged.
Does it work offline?
Yes, the desk keeps working. If the internet drops, the floor, the timers, admits and checkouts carry on on your counter device, and everything syncs as soon as you are back online. WhatsApp messages, QR check-in, online bookings and reports wait for the connection.
Can our existing memberships migrate?
Yes. Send a CSV (member name, phone, sessions remaining, expiry) and we import it on day one. Auto-deduct kicks in from the next admit.
Does PlayOps take the payment?
No. The parent pays you the way they always have — your UPI QR, cash, or your own card machine. PlayOps records how they paid, so the day's total matches what is actually in the drawer.