Refunds and cancellation

Every centre starts on a free trial. No card, no bank mandate, and nothing is charged unless you ask us to start a paid plan.

You can cancel whenever you want. There is no lock-in, no notice period and no cancellation fee.

If you cancel a monthly plan, your centre keeps working until the end of the month you have already paid for. Nothing is charged after that.

The month you are in is not refunded. If you cancel on the 20th, you keep PlayOps until the end of that billing month, and we do not return the part you did not use.

Yearly plans are refunded pro-rata on whole unused months.

The month you are in counts as used, the same as a monthly plan. So if you paid for twelve months and cancel part-way through month four, we refund eight months.

Write to support@playops.in or message us on +91 88481 00484 from the number on your account. We confirm in writing, tell you the exact date your access ends, and stop any standing payment instruction so nothing is taken again.

Refunds go back to the account or UPI ID the payment came from, within 5 to 7 working days of us confirming the amount. We do not refund to a different account than the one that paid.

If you were charged twice, charged after cancelling, or charged for a plan you did not agree to, tell us and we refund it in full. That is a mistake on our side, not a cancellation, and the rules above do not apply to it.

Ask us within 30 days of cancelling and we will send you your records — sessions, customers and payments — as spreadsheet files you can keep. See our privacy policy for what happens to the data after that.

Synopse Technologies · support@playops.in · +91 88481 00484. Full details on our contact page.